FAQ

Below are answers to our most frequently asked questions. If your question is not answered below, please call us at 914.632.2925 and we will be happy to assist you.

Q: Where do your adoptable pets come from?

A: The majority of animals who enter our shelter are strays. Others are surrendered by their families for a number of reasons including an unwanted litter, a move to no pet housing, allergies, financial concerns, etc.

Q: How will I know which pet is best for me?

A: It is our goal for every animal to find their “forever” home, which means matching the right pet with the right family. Upon arriving at our shelter, each animal’s health and behavior is evaluated prior to being placed up for adoption. This is done to ensure that we can find the appropriate home for each animal’s individual needs.

Q: I am interested in adopting an animal I saw on your website. Can I place this animal on hold?

A: We do not place animals on hold. Selecting a family companion is a very personal choice and cannot be done based upon viewing a photo or having a telephone conversation. If you are interested in adopting a pet, please visit our shelter. We are open 7 days a week!

Q: I would like to have my pet spayed/neutered but cannot afford the cost of this procedure. Can you help?

A: We offer low cost spay/neuter certificates, which can be purchased at our shelter 7 days a week. The cost of the certificate varies depending upon the species and/or weight of your pet. For pricing information, click here. When you purchase the certificate, we will provide you with a list of veterinarians who participate in the low cost spay/neuter program. Please note that this certificate covers the cost of the spaying/neutering of your pet. There may be additional costs associated with this procedure, which vary from vet to vet. Be sure to confirm total charges with your veterinarian prior to surgery.

Q: I can no longer care for my pet. Can I bring him to your shelter?

A: The New Rochelle Humane Society is a no-kill, limited admission organization. We do not euthanize animals to make space for another. Because of the overwhelming number of stray animals we rescue daily, we cannot guarantee we will have space for privately owned pets without advanced notice. We will accept privately owned pets by appointment only. In the case that space is not available at that time, we will add your name to our waiting list and contact you when we are able to accommodate your pet. In the meantime, we can assist you in finding a new home for your pet by referring you to certain rescue organizations and listing your pet on our adoption page. For more information, contact us!

Q: I’ve lost my pet. What should I do?

A: We recommend leaving a lost report with all of your local shelters. Click here for a complete listing of shelters in the Westchester area and additional tips that can help you find your lost pet. Your lost report can be submitted to us via phone, mail or fax. If you can provide a photo of your lost pet, be sure to include that as well. To download a lost report, please choose one of the following links: lost dog report, lost cat report.

Q: I found an animal. What should I do?

A: First, check to make sure that the animal does not belong to a neighbor. If it doesn’t, we recommend leaving a found report with all of your local shelters. Click here for a complete listing of shelters in the Westchester area and additional tips to help reunite pets with their family. Your found report can be submitted to us via phone, mail or fax. To download a found report, please choose one of following links: dog found report, cat found report.

Q: Does your shelter rescue sick/injured wildlife?

A: We are not licensed to care for wildlife. For wildlife help in the Westchester area, please call 914.967.0511 or contact your local police department.

Q: Do you provide veterinary care for privately owned pets?

A: At this time, we are only able to meet the medical needs of every animal in our care. We cannot treat privately owned pets. If your pet is in need of medical attention, we advise you to contact a veterinarian. If you are in need of financial assistance, please contact the Animal Welfare League at 914.948.7387.

Q: I would like to have my pet microchipped. Where should I go?

A: We provide microchipping services on a drop-in basis for a $45 fee. For more information about benefits of microchipping, click here.

Q: I’ve come across a colony of stray cats. What is the best way to help them?

A: Feral cat colonies are a growing problem, which grows larger with each litter of kittens born into a colony. Because feral cats are not socialized with humans, they are not candidates for adoption. However, you can reduce the number of feral cats while increasing their quality of life through our Trap, Neuter and Return program (TNR). This program has been proven to be the most efficient and humane way to stabilize a feral cat colony.

The cost of TNR ranges from $30-35 per cat and includes the spay/neuter procedure, rabies vaccination and ear tipping (for identification purposes). Other vaccinations and treatments are offered for additional fees. Please note that this program is for feral cats ONLY. We will not spay/neuter privately owned pets at our shelter. If you would like to participate in our TNR program, or would like more information, contact us! For more information on how to help stray cats, visit the Alley Cats Alliance website.

Q: How can I report an act of animal cruelty?

A: Please call the Animal Cruelty Unit at the Briarcliff SPCA at 914.941.2896